Last updated: August 2026
When you submit an inquiry, we collect information you provide such as name, email, phone, company, project interest, and message details. We may also collect standard technical logs such as IP address, browser type, and pages visited for security and site performance.
We use contact details to respond to technical data requests, route innovation pilots, prepare quotes, and improve our digital services. We do not sell personal information to third-party marketers.
Information may be shared with ROCKWOOL affiliates, authorized distributors, and service providers who process inquiries under confidentiality obligations. We may disclose information when required by law or to protect rights, safety, and property.
Inquiry records are retained for as long as needed to support project follow-up, quality assurance, and legal compliance, then deleted or anonymized according to internal retention schedules.
We apply administrative and technical safeguards appropriate to the sensitivity of the information. No method of transmission over the internet is completely secure; please avoid sending sensitive credentials through inquiry forms.
You may request access, correction, or deletion of personal information associated with your inquiry by contacting [email protected], subject to applicable law.
We may update this Privacy Policy periodically. The “Last updated” date at the top of this page indicates the latest revision.